Delivery If goods are in
stock, order are dispatched within 14
working days upon receipt. Items on back
order may take longer. All of our furniture
has an approximate delivery time of
approximately 10-12 weeks unless otherwise
specified. This is only an estimate and
deliveries may take place sooner than the
period mentioned above. Cape Henley is not
responsible for delays caused by third
parties. Delivery costs for mainland UK £2.95 for orders up to £10.00
£4.95 for orders of £10.00 to £50.00
£5.95 for orders of £50.00 to £100.00
£6.95 for orders of £100.00 to £250.00
£25.00 for order above £250 including
furniture International Orders It is possible to deliver outside
mainland UK; please contact us for a quote.
Furniture cannot be posted. Ceramics and
glassware can be posted but are not insured
so are therefore the responsibility of the
customer. Cape Henley cannot refund or
replace damaged ceramics or glassware sent
outside mainland UK. Returns and Refunds of Accessories In the unlikely event that the
customer is not happy with their purchase, a
full refund minus postage and costs for
returning the product will be given if the
original order is returned within 7 days,
unused and undamaged. The customer must
always contact us via telephone on 01844
275050 prior to returning any goods in order
to receive a Returns Number. Products
returned without this Returns Number will be
subject to a processing fee equal to 25% of
the total order value. This will be held
back from any refunds due. Proof of postage
should always be retained.
Orders placed for wooden nautical flags may
not be cancelled or returned as these are
made to order pieces. Please bear this in
mind when placing your order; contact us if
you need any additional information about
this specific product. Returns and Refunds of Furniture
Cape Henley complies with the The Consumer
Protection (Distance Selling) Regulations
2000.
The customer must always contact us
via telephone on 01844 275050 upon receipt
of any damaged goods. In addition to getting
in touch by telephone, the customer is
required to confirm the damage in writing to
Cape Henley by registered post within 7
working days. Cape Henley will bear the
cost of returning these goods in the
unlikely event of damage; Cape Henley
reserves the right to make other suitable
arrangements.
Made to order furniture or furniture made to
the customer's own colour specification are
final sales and these one-off pieces may not
be returned to us. The customer is therefore
responsible to ensure the right colour and
size has been chosen prior to production. In
the unlikely event that a piece of made to
order furniture arrives broken or damaged
then we reserve the right to replace the
broken section rather than the entire piece.
Cancellation of furniture items made prior
to delivery incur a charge equalling 10% of
the order value when cancellation is
received after 6 weeks of the order date as
production of a specific piece and finish
can no longer be reversed. A request to
cancel the order must be submitted in
writing by recorded delivery or via email,
subsequently confirmed via telephone. General conditions We have taken great care in ensuring
all of our items are described as accurately
as possible however please note that colour
variations and may occur due to various
settings on pc's. A large proportion of our
products are hand made by skilled craftsmen
using only natural materials from well
managed plantations. Due to the traditional
production process, small variations may
occur in the material, colour and/or finish
of the product. Payment We accept the following cards via
internet or telephone:
Please contact us for our full terms and
conditions of purchase.
